Order and Returns Policy
Price, specifications and terms of offers are subject to change without notice. Wellmade Floor Coverings Int’l Inc. is not responsible for typographical and/or photographical errors. Customer pays return shipping charges for all RMA services. Wellmade Floor Coverings Int’l Inc. reserves the right to refuse service to anyone.
No Purchase Orders, Fax or C.O.D. orders please.
Wellmade Floor Coverings Int’l Inc. does not price match competitors. For your convenience, all of our most current pricing is listed on our Web site and updated in real-time. Prices are non-negotiable
Shipping Methods Offered
FedEx Ground: 5 to 7 business days. Two (2) business days to process the order.
All merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund. A return authorization number is required for all returns. A 25% restocking fee may apply. All material must be returned undamaged and in resalable condition. Customer is responsible for paying and arranging return shipping. For large or expensive merchandise, a carrier with tracking information is recommended Please contact us for a Return Materials Authorization 866-582-0848
A 25% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.
Product Return Procedure
To return a product in compliance with Wellmade Floor Coverings Int’l Inc.’s return policy, you must obtain a Return Merchandise Authorization (“RMA”) number within the guarantee return period for the product (described above). Please call 866-582-0848 to acquire an RMA number. All RMA requests must be filed over the phone. Wellmade Floor Coverings Int’l Inc. will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by Wellmade Floor Coverings Int’l Inc. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
Customer is solely responsible for shipping any returned product to Wellmade Floor Coverings Int’l Inc. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition. If any component of the returned product is missing, Wellmade Floor Coverings Int’l Inc.’s Return Procedure will be breached and Wellmade Floor Coverings Int’l Inc. may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).
Wellmade Floor Coverings Int’l Inc. will not refund to Customer the original shipping charges. In addition, Wellmade Floor Coverings Int’l Inc. will assess a 25% restocking fee against the Customer’s account on all returns for refund.
Order Processing Time
You can expect your order to be processed within approximately 2 business days, provided the items are in stock and there are no problems with payment verification. Wellmade Floor Coverings Int’l Inc. does not guarantee same day-shipping. Orders are not processed on weekends and holidays or after business hours.
Wellmade Floor Coverings Int’l Inc. does not sell backordered merchandise. We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can sell to a customer. In that instance, we will refund your credit card for the item, along with any applicable tax fees and shipping charges. An Email will be sent to you to alert you to the situation.
Wellmade Floor Coverings Int’l Inc. will keep you informed of your order status via e-mail or through your account on www.goldenarowanaflooring.com. All tracking information will be emailed to your email address once your order has shipped.
You may request a change to your order provided the order has not already been shipped. Please call 1- 866-582-0848 during Wellmade Floor Coverings Int’l Inc.’ hours of operation to request a change to your order. Please have your sales order (SO) ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.
You may request that an order be cancelled provided the order has not already been processed and shipped. Simply call 1-866-582-0848 during Wellmade Floor Coverings Int’l Inc.’ hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.